Hard Drive Disk Read Error Message

Open the hard drive cover to determine the make of the drive. Go to that drive MFG web site and download their diagnostic tools. You should be able to download a bootable version. It may be able to repair your drive long enough to get your data back. It sound kind of doubtful though if the local IT guy couldn't help. Assumeing not geeksquad, they wouldn't know a HDD from a helocopter.

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